Overview — Quick Summary
We believe tutors should only pay when they receive genuine value. Here is our commitment:
1. When Refunds Apply
Refunds are issued in the following situations:
Guardian fraud or fake tuition post
A guardian posted a tuition that was deliberately fake, misleading, or intended to collect tutor contacts without genuine intent to hire. Credits spent applying to that post are refunded.
Tuition cancelled after credits charged
A guardian posted a tuition, the tutor applied (credits deducted), but the guardian cancelled the tuition post before the process completed without a valid reason.
Technical double charge
A payment gateway error results in your account being charged twice for the same transaction.
Credits deducted but hire confirmation failed
The 1,000-credit hire confirmation was deducted but the hire was not registered in the system due to a platform error.
Platform account suspension without cause
We suspend your account without any violation on your part — your remaining unused credit balance is fully refunded.
Activation fee — technical failure
You paid the ৳500 activation fee but your profile was never published due to a system error on our end.
2. Tutor Activation Fee (৳500)
Generally Non-Refundable
The one-time tutor activation fee of ৳500 BDT is non-refundable once your profile is published and you have been granted access to the tuition board. This fee covers the cost of manual credential review, profile hosting, and platform access.
We strongly recommend reviewing the platform and contacting us with any questions before paying.
3. Credit Top-up Refunds
Refundable within 7 days if unused
If you topped up your credit wallet and have not used any of those credits (no applications submitted), you may request a full refund within 7 days of the transaction by contacting support with your transaction ID.
Partially Used Credits
If some credits have been spent on genuine applications, only the remaining unused balance may be eligible for refund, subject to individual review. Credits used on confirmed applications are generally not refunded — unless those applications were on fraudulent posts (see Section 4).
4. Guardian Fraud / False Tuition Posts
We take fraudulent guardian behaviour very seriously. The following situations qualify tutors for a full credit refund for all credits spent on that tuition:
Fake guardian account
The guardian account is found to be fake — created with false identity or for malicious intent (e.g., harvesting tutor phone numbers without genuine tuition need).
Intentionally misleading post
The tuition post contained false information — incorrect salary range, non-existent location, or fabricated subject requirements — that misled tutors into applying.
Guardian collected contacts then disappeared
The guardian shortlisted multiple tutors (collecting their phone numbers), then deactivated or abandoned the post without taking any legitimate action.
Repeated no-shows for demo class
The guardian invited a tutor for a demo class but did not show up or respond, and the pattern is reported across multiple tutors for the same post.
5. Cancelled Tuition & Credit Charges
Guardian cancels post after applications received
If a guardian posts a genuine tuition, tutors apply (spending 10 credits each), and the guardian then cancels the post without selecting or contacting any tutor, this qualifies for a credit refund for all affected tutors. Please report within 72 hours of the cancellation.
Hire confirmation credits — tutor not actually hired
If the system deducted 1,000 hire-confirmation credits from your wallet but the guardian later denies confirming the hire, or the hire record does not appear correctly in your account, we will investigate and refund the credits if the error is confirmed.
Demo class hold not released
Credits placed on hold for a demo class should be automatically released within 48 hours if no hire is confirmed. If the hold is not released after 48 hours, contact us and we will release them manually within 24 hours.
6. Non-Refundable Items
The following are explicitly non-refundable under normal circumstances:
- Activation fee (৳500) after your profile has been successfully published and you have accessed the tuition board.
- Application credits (10 credits) spent on genuine tuition posts where the guardian was responsive and the post was legitimate — even if you were not selected.
- Hire confirmation credits (1,000) after both parties have agreed and the hire is correctly confirmed in the system.
- Credits used on posts where the tutor was shortlisted and had genuine phone-number access to the guardian, regardless of outcome.
- Refund requests made after 30 days of the transaction in question.
- Credits consumed due to a violation of our Terms & Conditions leading to account suspension.
7. How to Request a Refund
- Gather evidence: Note your registered phone number, the tuition post ID (visible on the post), the date of the transaction, and any screenshots of the fraudulent post or cancellation notice.
- Contact us via WhatsApp or email (fastest response on WhatsApp) with the subject/message starting with:
"Refund Request – [Your Phone Number]" - Describe the issue clearly: Tell us whether it’s a fraud report, cancelled tuition, technical error, or another reason. Attach all relevant screenshots.
- Await investigation: Fraud and cancellation claims are reviewed within 3–5 business days. Technical errors are usually resolved within 24 hours.
- Refund credited: Approved credit refunds are added back to your in-app wallet immediately. Payment refunds (e.g., activation fee) are processed to the original payment method within 7–14 business days.
8. Contact Us
Reach our support team for refund queries — WhatsApp is the fastest channel:
WhatsApp (Fastest)
Fraud reports & urgent refunds
+880 1721-292188Detailed refund requests
tutorlyceo@gmail.comResponse Time
Fraud / urgent cases
Within 24 hours