Delivery Policy – Tutor Lagbe

Overview — Digital Delivery at a Glance

Tutorly is a 100% digital platform. There is no physical product shipped. All services are delivered electronically within the Tutorly Android application or via the web platform.

Profile activation is delivered instantly upon successful payment confirmation.

Credit wallet top-ups are credited in real-time via SSLCommerz or PayStation.

In exceptional cases (payment gateway delays), delivery may take up to 24 hours.

All service access is via the Tutorly Android app or tutorly.live website.

1. Nature of Service (Digital Only)

Tutorly (Tutor Lagbe) provides exclusively digital services. These include:

Tutor Profile Hosting: A publicly visible digital profile page for verified tutors on the Tutorly platform.
Tuition Board Access: Ability to browse, filter, and apply to student tuition postings.
Digital Credit Wallet: An in-app balance of credits used to apply for tuitions and confirm hires.
Push Notifications: Real-time alerts for new tuition matches, shortlists, and hire confirmations.
Matchmaking Infrastructure: Access to Tutorly’s matching algorithms, search, and communication tools.

No physical goods are sold or delivered through this platform. No courier, shipping, or physical handoff of any product takes place at any stage of the service.

2. Tutor Profile Activation

Delivered Instantly

Upon successful payment of the one-time activation fee of ৳500 BDT and completion of profile setup:

Your tutor profile is published immediately and becomes visible to students and guardians searching for tutors.
You gain instant access to the tuition board to browse and apply for available tuitions.
Your wallet is activated and ready to receive top-up credits.
Push notifications for new tuition matches in your selected areas are enabled.

Delivery time: Immediate upon payment gateway confirmation.

3. Credit Wallet Top-up Delivery

Real-time Delivery

Credit top-ups are delivered to your in-app wallet as follows:

Credits are credited to your wallet in real-time once the payment gateway (SSLCommerz / PayStation) confirms the transaction.
1 BDT = 1 Credit. The exact credit amount corresponding to your payment is added.
A transaction confirmation notification is sent to your registered phone number.
Credits are immediately available for use — no waiting period applies.

Delivery time: Instant (up to 24 hours in rare gateway delays).

4. Service Delivery Timeline Summary

Service	Delivery Time	Delivery Method
Tutor Profile Activation	Immediate	In-app & web profile
Credit Wallet Top-up	Immediate (up to 24h)	In-app wallet balance
Push Notification Setup	Immediate	Android FCM notifications
Account Registration	Immediate (OTP)	SMS / Mobile number
Tutor Verification Badge	1–3 business days	Profile badge after admin review

5. Delays & Delivery Issues

While we strive for instant service delivery, rare delays may occur due to:

Payment Gateway Processing Delays: In rare cases, SSLCommerz or PayStation may take up to 24 hours to confirm a transaction to our servers.
Network Connectivity Issues: Poor internet connectivity on your device may delay real-time notification of credit delivery.
Scheduled Maintenance: Planned maintenance windows are announced in advance and are typically under 2 hours.

What to do if you don’t receive your service

Wait up to 24 hours from the time of successful payment.
Check your bank statement or mobile banking app to confirm the charge was applied.
Log out and back into the Tutorly app and check your wallet/profile status.
If the issue persists, contact our support team with your transaction ID and payment date.